Learning From Experience

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Have you ever stopped to think about how much combined knowledge your team possesses? This collective experience is often treated as a wasted resource in many organisations and training situations. There are undoubted benefits of using videos and DVDs to train staff. They are a resource that can be used time … Continue reading

Is The Customer The Most Important Person In Your Organisation?

After having worked in the retail industry for many years as a sales assistant, it eventually dawned on me how easy it is to become complacent about customers approaching you for their business. Interestingly, it took a company I worked for to become insolvent to realise that the reason that … Continue reading