2013 looms as a big year for online training. Whilst many of our clients are already enjoying the benefits of online access to their staff training and induction programs, many more are now exploring the ways they can go about … Continue reading
Have you ever stopped to think about how much combined knowledge your team possesses? This collective experience is often treated as a wasted resource in many organisations and training situations. There are undoubted benefits of using videos and DVDs to … Continue reading
After having worked in the retail industry for many years as a sales assistant, it eventually dawned on me how easy it is to become complacent about customers approaching you for their business. Interestingly, it took a company I worked … Continue reading